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I returned home to find my base
WHERE DO I START?! Floodpro, you have two precious jewels on your staff! Being a Veteran with PTSD, it's quite difficult for me to allow folks into my space so I must say Abraham and Francisco's customer service was beyond anything I expected. From the time they entered my home, Abraham's demeanor put me at ease. Not only was he professional, he was very kind, respectful, and patient as well. He explained each aspect of what I needed done and how they were going to do it. He even answered his phone when I called with my 'little' concerns. Both he and Francisco were quite knowledgeable of everything they did. Neither had to shadow each other in whichever area they found themselves. If I ever need water damage mitigation again, your company will be my first choice but you have to send Abraham and Francisco to perform the services. :-)
Abraham & Francisco from Flood Pros did a fantastic job for us after our lower level had flood damage. They were professional, prompt, honest & very courteous! They went to work and needed no supervision. After a long drive to get to our home, they worked very hard into the evening hours. We highly recommend this company to you as they really know their stuff!
I called Flood Pro USA after a bad rainstorm that brought water into my basement. Part of my basement is finished and carpeted. Even though their business is repair after flood damage they were happy to talk me through the entire process if I wanted to do it myself. They included how to prevent mold and bacteria from growing after the damage. They service tech I spoke with was patient and personable. I would have no problem with hiring them.
I'm extremely happy with Flood Pros. Joe Cestero called me several times to let me know what will happen next & when and THEN IT HAPPENED!! The best way to describe their "strongly exceeds expectations" performance is to say if I HAD TO, I could survive another flood knowing I have them to call. Otherwise NO WAY!!
My house flooded on Christmas Eve and I panicked as a first time homeowner. Abraham took the time to calm me and explained the insurance process perfectly. He even followed up to make sure I had everything I needed. They moved the furniture and took up all the damaged floors and walls. It was convenient and fast work. BEST CUSTOMER SERVICE
I called the company, and the dispatch came in very soon, he reacted very quickly after he inspected my house and get everything setup, very professional and great service!
Tyler McConnell came to our house at 7:30 pm on Sunday night. He was extremely polite and helpful. He came up with the solution to out problems and completed the job. It was a pleasure to have him help us out. A five star job!!!
I have 2 toilets in an investment property that's only 13 years old that I recently found out have been recalled. When my tenants called to say one of the toilets tank cracked and flooded a side of the house with wood flooring, I had no idea what to do so I googled then called Floodpros. To my amazement, Jordan from Floodpros, was there within 1.5-2 hours. Professional and knowledgeable. He inspected the areas thoroughly. He told me his plan which I agreed. He went right to work and left me at ease knowing my investment property was going to be taken care of. Jordan keeps me informed every step of the way. Thank you Floodpros and Jordan.
FloodPro’s saved our house....... We woke up to a completely flooded home, both first floor and basement after a faucet was left on all night. I called the first emergency number I found online and I had guys out at my house within an hour and a half. Tyler and Abraham were first on the scene and they got started immediately getting my house ready to demo and dry. The flood was so bad, the ceiling had already fallen in the basement. Over the course of the day, they had pulled up the flooring, demoed the basement and set up all fans and dehumidifiers needed to start drying the house. Several techs throughout the week came out to check the house, to rearrange equipment and to monitor the drying process. It has now been a week and a half and our house is completely dry. A mold prevention was added and all machines were taken. I thought we were done for when this happened. After making my initial appointment through a very nice lady, I spoke to Joe and he assured me everything was going to be just fine. I believe him now! I hope I never have to use them again.... but if something else unfortunate happens, we will be repeat customers.